Frequently Asked Questions

1. Why is the assessment free?
The guided self assessments are free to the well owners because the cost of the assessment is subsidized by the Ontario Ministry of the Environment.

2. What exactly will you be checking?
During the visit, we will be checking the condition of the well and septic system. Certain features being looked at include: the well casing, well cap, grading, and the location of both the well and septic system. The well guide will offer suggestions for upgrades or will recommend decommissioning the well.

3. Will you do a water test?
No, we will not perform a water test, but we will provide the homeowner with the water testing bottles.

4. Am I obligated to do the recommendations you give me?
No, homeowners are in no way obligated to implement any recommendations given. This program is completely confidential and non-regulatory.

5. How far ahead should I book my assessment?
The summer months are usually the busiest, so it is recommended you call about a week or two in advance to book an assessment.

6. Is there funding available for upgrades?
Yes, there is funding available for certain upgrades through the Lake Simcoe Region Conservation Authority (LSRCA) for York Region residents, and through the Credit Valley Conservation Authority (CVCA) for Peel Region residents.

7. How can I contact the Lake Simcoe Region Conservation Authority? How can I contact the Credit Valley Conservation Authority? (To inquire about funding available for uprading or decommissioning)
Lake Simcoe Regional Conservation Authority: (905)895-1281 ext. 272
Credit Valley Conservation Authority: (905) 670-1615

8. Do you know which contractors I should call?
Well owners should always call a Ministry of Environment licensed contractor.
Resource lists for residents located in York Regions are listed here.
Resource lists for residents located in Peel Region are listed here.

8. Do I only get an assessment if I'm having bacteria issues with my water?
Well assessments are not just for wells that are having bacteria issues, anyone who owns a well & septic system is eligible to have an assessment.

10. Why is the assessment 2 hours long?
The assessment will take about 2 hours because there are numerous features to assess and there is a great deal of information to be shared with the homeowner, the goal of the well assessment is to be as thorough as possible.

11. How do I know what type of well I have?
The two most common wells are dug wells and drilled wells. A dug well usually has a large circular cement casing. A drilled well looks like a small pipe sticking out of the ground. If you need further assistance in identifying your type of well, contact the Windfall Ecology Centre.

12. Where and when can I drop off my well water samples?
For drop off locations and times for York Region and Peel Region click here